Shipping & Returns Policy

For all order related concerns, please don't hesitate to email us:


1.1 We use Royal Mail for UK deliveries.

1.2 Our aim is to despatch all orders received before 3pm the same day, Monday to Friday excl. bank holidays. 99% of our orders are delivered the following working day after despatch. 

1.3 If we are unable to ship your order within 24 hours, we will contact you via e-mail to confirm the issue and offer you a choice of (a) holding the order (b) exchanging the item for an alternative or (c) cancelling for a full refund. If your order is delayed longer than 24 hours we will provide you a discount voucher to the value of 10% of the order total for each subsequent day it is delayed, up to a maximum of 50%.

1.4 Orders below £30 are sent via Royal Mail 1st Class. It is your choice to select either Recorded (signed for) or standard (no signature required) each has their own pros and cons. Standard delivery requires no signature, but cannot be tracked. Signed For deliveries require someone to be in to accept delivery. If no one is available, your order will be taken to your local Royal Mail Post Office or Sorting Centre for you to collect. Royal Mail may be willing to rearrange a delivery date, but this is not guaranteed. Remember to take valid photographic ID with you if you need to collect your order!

1.5 Orders above £30 are sent via Royal Mail 1st Class Signed For only. We understand that this can be frustrating, however Royal Mail are not perfect and orders can go missing. To cover both ourselves and our customers, we offer Signed For only to be able to resolve any lost items quickly and without unnecessary inconvenience.

1.6 If you have not received your order after 3 working days from the date of despatch, please contact our Customer Support Team at

1.7 If you change your mind about an order and want to return it, please let us know before opening the items. Once an item is opened, we are not able to process a refund unless the item is faulty. Returns are completely free of charge - please contact our Customer Support Team at

1.8 We are unable to cancel an order once it has been dispatched, until the order is returned to us. If you do need to cancel an order, please contact us as early as possible to avoid inconvenience or delays.

Who we are

CBD Oil Base is a direct to consumer e-commerce business that specialises in Cannabidiol (CBD) products. Our mission is to educate the world on the benefits of CBD and deliver best in class CBD products to our customers conveniently.

We are developing our own range of innovative cannabis oil products that use Cannabinoid (CBD) in easy to administer delivery methods which optimise the uptake of the active ingredient Cannabidiol.

CBD is not psychoactive as it contains less than 0.2% THC, therefore it is legal in Europe and in all 50 states in the USA.

Our knowledge can help

CBD Oil Base is looking to foster a new generation of internet entrepreneurs who will help to continue the drive towards unique and user-friendly e-commerce solutions.

We understand that future talent needs to be nurtured and given hands-on experience. This is why we offer a scholarship programme designed to do just that.

Experience and growth

The CBD Oil Base scholarship fund will grant two students $500 each to be used towards course materials and tuition. Applicants must currently be enrolled full-time at a university or college placement.

How to apply

Applicants will be asked to submit a short essay (2000 words) from one of the following two questions:

1. What are your thoughts and predictions on the future of e-commerce and where do you believe the biggest influences and gains can be achieved in online marketing.

2. Analyse and evaluate the effects of legalising cannabis (not CBD) for medicinal and recreational purposes across all states in the USA.

Application process

Completed essays are to be emailed to Please include the following information:

1. Your full name, telephone number and mailing address.
2. The name of your university or college.
3. Proof of enrolment in the specified university or college.
4. The course you are studying.

Details of Scholarship

Essays must be submitted by December 31st of each calendar year and winners will be announced by February of the following year. For students who have questions, please feel free to call +44 (0) 207 096 1947.

NOTE: CBD Oil Base has a Privacy Policy for all applicants submissions. These submissions will not be shared and are for CBD Oil Base internal use only. No third party will be granted access to any information that we collect during this process. At the time of the submission deadline, we will evaluate all submissions and individually contact each winning applicant.